The Department of Work and Pensions (DWP) is the largest government department in the UK. Its mission is the provision of social and pension services.
The ministry’s goal is to provide unparalleled service to its requesters, while reducing costs and increasing efficiency.
An RPA project with UiPath robots has been deployed on the process of new pension applications. The process required a strong human intervention, which had created a backlog of more than 30,000 complaints.
To overcome this problem, the department would have had to employ thousands of people and several thousand hours to catch up.
The solution was to deploy 12 UiPath robots, handling 2,500 claims per week, which eliminated the entire backlog in two weeks.