The guardian angels of your RPA project.
Our RPA services
for public administrations
We offer comprehensive services for the implementation of the automation of public administration processes.
Process support and quality
We support users in managing their business processes and guarantee quality assurance.
Support for user change in public administration
Business processes are automated quickly and our solution requires no adjustment of the processes implemented.
Continuous process analysis
Our solution and our teams are available to provide insight into the use of the RPA solution throughout the project
Fast and quality implementation
Our RPA expertise with public administrations allows us to quickly and efficiently automate your business processes
Ward 1
Maintenance, upkeep and support of our RPA solution
As part of our RPA solution for public administrations, we offer:
Maintenance of the licensed software by eliminating software errors, provision of versions (incidents) including release notes.
A release plan coordinated with that of the canton (frozen areas, release windows, etc.).
A guarantee on the technical and functional requirements.
A hotline and ticketing portal to report incidents.
Correction of software errors and provision of patches and fixes.
Service Level Agreement (SLA) 5x8h from 9:00 a.m. to 5:00 p.m.
Ward 2
Implementation of our RPA solution
We accompany you from A to Z on the implementation of the RPA platform.
We intervene from the design to the analysis , through the implementation of the automations related to your business processes.
We deploy our digital worker robots , digital assistants and any other required peripheral system for you.
Finally, we set up the training of employees , of the cantonal administration, in the operation of the basic installation as well as in the configuration and installation of automated RPA processes.
Ward 3
Support and development of our RPA solution
Depending on your internal needs, we support you in the design, analysis, implementation and deployment of additional RPA business processes .
We also guarantee the optimization of our RPA solution (change management, administration and backlog prioritization).
We coordinate with your external service providers (hosts, software suppliers, hardware suppliers, etc.)
We set up a fine management of the update of the versions .
We take care of the migration at the end of the life cycle (process documentation, export options and export process).
